Rules and Policies

COVID-19 safety

Crown Sydney Towers Reception


Keeping everyone safe including our guests, employees and the broader NSW community is our priority at Crown Sydney.

In line with NSW Health public orders regarding COVID-19, Crown Sydney will be temporarily closed until further notice. This closure includes our restaurants, bars, gym, Crown Spa as well as events and conferencing facilities.

Crown Towers will continue to operate in a reduced capacity for existing hotel guests.

Please note, all existing restaurant bookings during the closure period will automatically be cancelled. Please contact our guest services team for any other general enquiries during this time on 02 8871 7188.

COVID-19 Safety

Safely welcoming you to Crown Sydney

At Crown Sydney our priority remains keeping our guests, our employees and the community safe. The following measures are in place for your visit:

Enhanced cleaning is implemented across all areas of Crown Sydney with an emphasis on high contact surfaces and frequently used areas.

Hand sanitiser dispensers are placed throughout the Resort including guest and employee entrances and high contact areas.

Guests are required to comply with physical distancing measures in accordance with the NSW Government-mandated public health orders.

Crown has other COVID-19 safety measures in place in line with NSW Government-mandated public health orders made from time to time, which may include the wearing of face masks, entry screening and contact tracing. 

Face masks are compulsory across all areas of the resort unless eating or drinking (whilst seated). Patrons will be refused entry without a mask.

If you: are feeling unwell or experiencing flu-like symptoms; have been diagnosed with COVID-19, in close contact with a confirmed case of COVID-19, or in a named COVID-19 Hot Spot in the last 14 days; are awaiting the results of a COVID-19 test; or any Federal, State or Territorial government has issued restrictions on reasons for leaving your home which do not permit you to visit Crown Sydney, or directions to quarantine or self-isolate which are currently applicable to you, we require you to please defer your visit.

Unlawful compliance with any of these measures will result in not being permitted to enter or remain on the property.

Keeping our community safe is everyone’s responsibility. We look forward to welcoming you to Crown Sydney.