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Self exclusion program at Crown

Self Exclusion is available for customers who wish to ban themselves from the casino. This may be a useful tool for those experiencing gaming problems. 

Individuals can sign a voluntary agreement to prohibit themselves from entering or remaining in the gaming areas at Crown Melbourne and Crown Perth. A Self Exclusion is for a minimum period of 12 months, with longer options available. These options can be discussed with a Responsible Gaming Advisor. 

Download the full Self Exclusion brochure here

Why Self Exclusion?
Customers may seek to Self Exclude from the casino for a number of reasons including (but not limited to):

  • Creating an opportunity to stop or control their gaming;
  • To take a break from gaming therefore preventing the risk of increased financial loss and other associated problems;
  • To take a break from gaming to focus on other aspects of life such as family, work or study;
  • To support a family member or friend who may be experiencing problems with their gaming.

How to exclude yourself
If you have decided that you wish to exclude yourself from entering the casino, you may:

When at Crown:

  • Visit the Responsible Gaming Centre located at Level B1 directly below the Main Food Court; a map of the location is available here.
  • Approach a Security Officer at the entrance to the casino and ask them to contact the Responsible Gaming Team

When not at Crown:

  • Contact the Responsible Gaming Team on 1800 801 098  or email rgc@crownmelbourne.com.au
  • Start the process online by following the instructions in the below link, on receipt of your Application for Self Exclusion a member from the Responsible Gaming Team will contact you to complete the process

Download the Application for Self Exclusion - Online Instructions here

Download the Application for Self Exclusion - Certified Identification here

Download the Application for Self Exclusion - Application Form here

For more information on making change click on the following link: www.gamblinghelponline.org.au/making-a-change

Revoking (ending) a Self Exclusion

Crown will maintain the Self Exclusion until it is revoked in writing by Crown. An application to revoke a Self Exclusion may be made after the minimum nominated period has passed by submitting an Application for Revocation of Self Exclusion. Applicants are required to successfully complete the revocation process before being permitted to return to the casino. This is a three step process:

  • Submit a completed Application for Revocation of Self Exclusion
  • Engage in individual revocation counselling, and
  • Attend a meeting with the Responsible Gaming Team

Approval of an application is at Crown’s sole discretion. Crown will need to be satisfied that the person seeking revocation has appropriately addressed the issues that led to Self Exclusion. To confirm eligibility to apply for revocation please contact the Responsible Gaming Team on 1800 801 098 or email rgc@crownmelbourne.com.au

Download an Application for Revocation of a Self Exclusion here

Revoking (ending) a Responsible Gaming Withdrawal of Licence 

Crown will maintain the Withdrawal of Licence until it is revoked in writing by Crown. An application to revoke a Withdrawal of Licence may be made after the minimum 12 months has passed by submitting an Application for Revocation of Withdrawal of Licence. Applicants are required to successfully complete the revocation process before being permitted to return to the casino. This is a three step process:

  • Submit a completed Application for Revocation of Withdrawal of Licence
  • Engage in individual revocation counselling, and
  • Attend a meeting with the Responsible Gaming Team

Approval of an application is at Crown’s sole discretion. Crown will need to be satisfied that the person seeking revocation has appropriately addressed the issues that led to the Withdrawal of Licence. To confirm eligibility to apply for revocation please contact the Responsible Gaming Team on 1800 801 098 or email rgc@crownmelbourne.com.au.

Download an Application for Revocation of Withdrawal of Licence here

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