Crown Melbourne Responsible Gaming Centre
The Responsible Gaming Centre is staffed 24 hours a day, 7 days per week. If you or someone you care about, are experiencing any issues with gaming or wish to speak with someone, an experienced and caring Responsible Gaming Advisor is available to you (by phone, via email or in person) at any time, day or night.
Crown also recognises that the gaming behaviour of our customers who are experiencing harm is likely to have an impact on those around them.
As such, we are committed to supporting the family members, friends, colleagues or anyone who is concerned about the gaming behaviour of our customers and can provide assistance and information to those concerned individuals as well.
If you are on site, you will be welcomed into a discreet, quiet and comfortable space, where you can talk with our Advisors. Whether you visit us on site, call or email us, you can be assured of a confidential conversation, responsive to your needs and issues.
What to expect if you contact the Crown Melbourne Responsible Gaming Centre
You can call, email or attend the Responsible Gaming Centre (RGC) in person whenever you want to – there is no need to make an appointment, our Responsible Gaming Advisors are always available.
We respect and value our customers, and you will be treated with consideration, understanding and dignity. Our purpose is to support you in addressing any difficulties or harm you, or someone you are concerned about, are experiencing.
All customers who seek assistance from our Responsible Gaming Advisors can be assured that the information will be handled discreetly and confidentially. This discretion applies whether you are speaking about yourself, or about someone you have concerns about.
If you would like to speak to the team about Crown Melbourne's Responsible Gaming programs, including our Self Exclusion and Third Party Exclusion programs, visit the RGC, located at Level B1 directly below the main Food Court. A map of the RGC location is available here.
Alternatively, you can call a Responsible Gaming Advisor on 1800 801 098 or email rgc@crownmelbourne.com.au.
What is problem gaming?
Problem gaming is when a person’s gaming behaviour impacts negatively on their own life, their family, friends or the community. Problem gaming can manifest itself in many ways, and does not have to mean that an individual has lost control completely. Problem gaming can include, but is not limited to, the following:
• Financial problems, including debt, which may be characterised by worry
• Gaming is interfering with personal relationships or responsibilities at work
• Experiencing distress, including mental and emotional health problems
• A sense of loss of control about choosing to game, and feeling overwhelmed
• Feeling guilty, regretful or lying about how much time or money is being spent on gaming
It is often difficult to acknowledge when your own gaming is becoming problematic, which is why it’s important to recognise the warning signs before they progress any further.
"Harm from gambling isn’t just about losing money. Gambling can affect self esteem, relationships, physical and mental health, work performance and social life. It can harm not only the person who gambles, but also family, friends, workplaces and communities."
Source: Gamblers Help Website, 2019
Responsible Gaming
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Helping others - Third Party Exclusion
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Making a change - Self Exclusion
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Self assessment
