What is Responsible Gaming?
Responsible Gaming occurs in a regulated environment where the potential for harm associated with gaming is minimised and people make informed decisions about their participation in gaming.
Responsible Gaming is a shared responsibility, between individuals, the community, the gaming industry and the government.
Crown recognises that some of its customers may experience harm through gaming, and we are committed to the promotion of responsible gaming practices and programs and the continued evaluation and implementation of harm minimisation practices to prevent that harm.
Access Crown's Responsible Gaming Code of Conduct here.
Download Crown's Responsible Gaming brochure here.
Crown Perth Responsible Gaming Centre
The Responsible Gaming Centre is staffed 24 hours a day, 7 days per week. If you or someone you care about, are experiencing any issues with gaming or just wish to speak with someone, an experienced and caring Responsible Gaming Advisor is available to you (by phone, via email or in person) at any time, day or night.
Crown also recognises that the gaming behaviour of our customers who are experiencing harm is likely to have an impact on those around them.
As such, we are committed to supporting the family members, friends, colleagues or anyone who is concerned about the gaming behaviour of our customers and can provide assistance and information to those as well.
If you are on site, you will be welcomed into a discreet, quiet and comfortable space, where you can talk with our Advisors. Whether you visit us on site, call or email us, you can be assured of a confidential conversation that will be responsive to your needs and issues.
What to expect if you contact the Crown Perth Responsible Gaming Centre
You can call, email or attend the Responsible Gaming Centre (RGC) in person whenever you want to – there is no need to make an appointment, our Responsible Gaming Advisors are always available.
We respect and value our customers, and you will be treated with consideration, understanding and dignity. Our purpose is to support you in addressing any difficulties or harm you, or someone you are concerned about, are experiencing.
All customers who seek assistance from our Responsible Gaming Advisors can be assured that the information will be handled discreetly and confidentially. This discretion applies whether you are speaking about yourself, or about someone you have concerns about.
If you would like to speak to the team about Crown Perth's Responsible Gaming programs, including our Self Exclusion and Third Party Exclusion programs, visit the RGC, located on the lower level of the eastern Tunnel Entrance. A map of the RGC location is available here.
Alternatively, you can call a Responsible Gaming Advisor on 1800 801 098 or email firstname.lastname@example.org.
What does Responsible Gaming look like?
Responsible Gaming is gaming enjoyed as a form of fun and entertainment.
“Exercising control and informed choice to ensure that gambling is kept within affordable limits of money and time, is enjoyable, in balance with other activities, and avoids gambling related harm.”
Source: Professor Nerilee Hing, 2016
Below are some examples of Responsible Gaming:
- Staying in control of how much time and money you spend by setting limits and sticking to them
- Only gaming with money set aside for entertainment, and that you can afford to lose
- Recognising gaming is a form of entertainment and not a way to make money
- Understanding your chances of winning and acknowledging the “house advantage”
- Not returning to the casino to chases your losses
- When your gaming does not cause you or your loved ones distress
As it is common for a person's relationships with gaming to change, it’s important that individuals regularly check in with themselves to ensure that they are demonstrating the above signs and behaviours throughout their gaming experiences.
What is problem gaming?
Problem gaming is when a person’s gaming behaviour impacts negatively on their own life, their family, friends or the community. Problem gaming can manifest itself in many ways, and does not have to mean that an individual has lost control completely. Problem gaming can include, but is not limited to, the following:
• Financial problems, including debt, which may be characterised by worry
• Gaming is interfering with personal relationships or responsibilities at work
• Experiencing distress, including mental and emotional health problems
• A sense of loss of control about choosing to game, and feeling overwhelmed
• Feeling guilty, regretful or lying about how much time or money is being spent on gaming
It is often difficult to acknowledge when your own gaming is becoming problematic, which is why it’s important to recognise the warning signs before they progress any further.
"Harm from gambling isn’t just about losing money. Gambling can affect self esteem, relationships, physical and mental health, work performance and social life. It can harm not only the person who gambles, but also family, friends, workplaces and communities."
Source: Gamblers Help Website, 2019
Know the odds when gaming
When considering a game you wish to play, we encourage you to know the chance of winning so you can make an informed choice. The rules of the games determine the house edge, which is the overall percentage of the monies wagered that the casino can retain. Different house edges apply to each game or wager.
For more information, use the following links:
Responsible Gaming tools
Player Activity Statements
Crown Rewards members who play Electronic Gaming Machines (EGMs) and Electronic Table Games (ETGs) can request to have Player Activity Statements (PAS) printed at any time. PAS provide information on each member’s EGM or ETG play, including all wins and losses for the period of the PAS. Simply insert your Crown Rewards card into a VIK machine, enter your pin and press: Player Activity Statement. Alternatively, please visit the Crown Rewards desk or the Responsible Gaming Centre.
To view our Player Activity Statement brochure click here
Play Safe Limits
Crown Rewards members can set voluntary money and/or time limits when playing Electronic Gaming Machines (EGMs) or Electronic Table Games (ETGs). You can choose to:
- Set an amount you want to spend on any given day; and/or
- Set a time limit for your visit
Visit the Crown Rewards desk or the Responsible Gaming Centre to set your own private and confidential limits.
To view our Play Safe Limits brochure click here