Crown Sydney Casino Membership Policy

INTRODUCTION

1. You must be a Member or entering on an approved tour to access the Casino. 

2. This Policy contains Crown’s:

2.1. Casino Membership Policy (see Part 1);
2.2. Casino Membership Review Policy (see Part 2); and 
2.3. Casino Tour Policy.

3. Member access to the Casino is subject to this Policy. 

4. Crown may amend the terms of this Policy from time to time. Any amended Policy will be made available at crownsydney.com.au. 

Definitions
In this Policy:

Casino means the Crown Sydney Casino.

Crown means Crown Sydney Gaming Pty Ltd.

Crown Group means Crown Resorts Limited and any of its subsidiaries. 

Crown Management means Service Manager and above, Assistant Casino Manager and above and any other person determined by Crown from time to time. 

Crown Rewards means the customer loyalty program named Crown Rewards operated by entities within the Crown Group.

Crown Rewards Membership Tier means the level of Crown Rewards membership, based on the accumulation of Crown Rewards Status Credits during the relevant membership cycle period, determined by Crown from time to time in accordance with the Crown Rewards Rules. 

Member means a person who has a current Membership under the Policy.

Membership means membership entitling access to the Casino in accordance with the Policy.

Policy means this Crown Sydney Casino Membership Policy.

PART 1 - CASINO MEMBERSHIP POLICY

1. Who can apply for Membership?

a) Any person over the age of 18 may apply for Membership. 
b) Crown may grant Membership in accordance with this Policy.

2. How do I apply for Membership?

2.1. All applicants must complete their application in person at Crown Towers Sydney, or online and via the Crown app where available. 

2.2. As part of the Membership application, the applicant will be required to:

a) supply acceptable identification and required information to the satisfaction of Crown; 
b) acknowledge that the Casino only offers higher limit gaming (meaning that minimum bets apply), that the Casino is open to Members only, and that the Casino does not have poker machines; 
c) consent to identification, security and probity checks; and 
d) be or become a Crown Rewards Member by completing the Crown Rewards application process as part of their Membership application.

Further information on Crown’s use, disclosure and collection of personal information is set out in Crown’s Privacy Policy. 

3. How will my Membership application be determined?

3.1. Membership is often granted immediately following the completion of checks at 3.3. 

3.2 On rare occasion, Crown may require additional processing time before granting membership. In this instance, Crown will notify the applicant if and when Membership has been granted.

3.3. Membership will only be granted after:

a) required probity checks have been satisfactorily completed and Crown has made a determination that the person may be granted Membership; and 

b) the applicant's name and details have been recorded by Crown. 

3.4. Crown will refuse the application, and cancel the Membership of, any person who:

a) is self-excluded, excluded or banned from any property in the Crown Group; or
b) who Crown determines is not suitable for Membership.

3.5. Crown reserves the right to refuse an application or access of any person and to revoke a person’s Membership or Casino access at any time and for any reason. 

3.6. A person is not entitled to a review of any action taken or decision made by Crown in respect of that person’s application, Membership or access to the Casino. Crown will not provide reasons for any decision or action taken by Crown in respect of a person’s application, Membership or access to the Casino.

4. Membership cards

4.1. Members will be issued with a membership card which must be presented on entry to the Casino. 

4.2. Crown may require acceptable identification be presented with a membership card on entry to the Casino, when playing Table Games or Electronic Table Games, purchasing alcohol or dining. Crown may refuse service or entry if this cannot be provided.

4.3. A card issued to the Member may only be used by that Member. It is the responsibility of the Member to safeguard their card and take precautions against the loss, or any unauthorised use, of their card. A Member must not give their card to another person or Member for any purpose. A breach of this requirement may result in revocation of Membership. 

4.4. The Casino is a mandatory carded play environment, meaning that a Member’s card must be presented to the dealer or inserted into the Electronic Table Game before any wagering may take place. Refusal to follow this requirement may result in revocation of Membership.

4.5. Acceptable identification to the satisfaction of Crown must be presented to replace any lost, damaged or destroyed membership cards. 

4.6. Access to certain areas of the Casino and access to certain benefits offered to Members may be limited based on the Member’s Crown Rewards Membership Tier level or other criteria at Crown’s discretion. 

5. How do I cancel my Membership?

Any Member wishing to cancel their Membership can do so by emailing their request to rewards@crownsydney.com.au or by telephoning Crown’s VIP Services department. Crown will action all cancellation requests as soon as reasonably practicable after receipt of the cancellation request.

6. How do I pause my Membership?

Any Member wishing to pause their Membership can do so by contacting Crown PlaySafe or Crown’s VIP Services department. Crown will action all pause requests as soon as reasonably practicable after receipt of the pause request.

PART 2 - CASINO MEMBERSHIP RENEWAL POLICY

1.1. The Casino Membership status of all Members will be reviewed by Crown at least annually.

Crown will consider the following factors in determining whether a Member will retain their Casino Membership: 

a) Frequency of visitation;  
b) Average gaming spend per visit;
c) Average non-gaming spend per visit; 
d) Annual gaming spend;
e) Annual non-gaming spend; 
f) Place of residence; 
g) Crown Rewards Membership Tier level; 
h) Results of any probity checks undertaken by Crown; and 
i) Other relevant circumstances (e.g. ill health, overseas postings, gaming and non-gaming spend across the Crown Group, timing of membership registration, external and macro factors, etc.) as determined by Crown.

1.2. Should a Member not retain their Casino Membership following the annual review conducted pursuant to Part 2, section 1.1 Crown may, at its discretion, permit the Member to retain their Casino Membership by acknowledging the items set out at Part 1, section 2.2(b). 

1.3. Unless otherwise determined by Crown, Membership of international and interstate Members will generally be renewed each renewal period (subject to required probity checks), provided the Member continues to reside outside New South Wales. This reflects that Members who are not NSW residents will generally have lower frequency of visitation and gaming spend.

1.4. Crown reserves the right to refuse or revoke entry to the Casino and to revoke Membership at any time and for any reason.

PART 3 - CASINO TOUR POLICY 

1. Tours

1.1. For the avoidance of doubt, the Crown Group, including but not limited to Crown Management, any Directors within the Crown Group and Crown employees, may permit entry to the Casino to any persons for purposes unrelated to gaming or entertainment (for example, for purposes of conducting tours), provided:

a) acceptable and valid identification is sighted;
b) those persons do not gamble;
c) those persons are in the company of a Crown employee at all times; and
d) the name, date of birth, and date of entry of each of those persons is recorded by Crown.