Here When You Need Us

Our dedicated Crown PlaySafe team are available 24/7 to provide confidential support for any guest who has a question or concern about their gambling. Our Crown PlaySafe Centre is a welcoming, comfortable, and quiet space where guests can talk in confidence to our Crown PlaySafe team and seek answers to general questions they may have around gambling, such as game rules, how to set limits and ideas on how to take their required breaks. To speak to the team about how Crown PlaySafe can support you, visit the Crown PlaySafe Centre located on Level 2 of the Atrium. Alternatively, you can call a Crown PlaySafe Advisor or email

1800 801 098

Let's Talk limits

To learn how setting a limit can add to a safer and more enjoyable gaming experience, call our Crown PlaySafe team on 1800 801 089, or click here for tools and resources.  

1800 801 098
Crown PLaysafe

Dedicated to Safer Play

Crown is committed to going above and beyond in the provision of services to support a safer play experience. This includes a dedicated Crown PlaySafe team available 24-hours a day, 7 days a week and offering a range of programs and services such as information to your questions, Play Safe Limits, Player Activity Statements, Self Exclusion, Third Party Exclusion, and referrals to support services. To learn more about how Crown PlaySafe can support you, call our team on 1800 801 098 or email

Crown Playsafe

What is Crown Playsafe

As part of our ongoing commitment to guest wellbeing, Crown is committed to giving every guest the resources and support they need to play in a safe and enjoyable environment. That’s why we’ve introduced Crown PlaySafe – a world-class player wellbeing initiative that extends to every guest, no matter how they play or what they require.

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Self exclusion

Making a change 

Crown PlaySafe provides support for anyone who wishes to exclude themselves from Crown gaming areas. There is also the option of an online Self Exclusion application, which requires an ID Self-Verification photo and can be completed here. Contact the Crown PlaySafe team on 1800 801 098 if you would like to discuss taking a break from your gambling.

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Looking out for someone? If you are concerned about someone else’s gambling, we’re here to help. Contact the Crown PlaySafe team on 1800 801 098 for resources and assistance on Third Party Exclusion. 

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Support services

You’re Supported

If you’re seeking further support with your gambling, our Crown PlaySafe Advisors can refer you to a range of services that offer confidential advice – anytime, and always without judgement.

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Crown employee on the phone
Self Assessment

Get to Know Your Gambling

Looking to better understand your gambling? Our Crown PlaySafe Advisors can help you learn more and suggest the tools that may be of assistance for your personal needs. 

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