Your privacy is important to us and Crown is dedicated to protecting your personal information across all areas of our business. Personal information is information or an opinion about you.
It also contains information about how you can access the personal information Crown holds about you, how you can ask Crown to correct your personal information and how you can make a complaint if you have concerns about how Crown managed your personal information.
You can find more information by contacting Crown (please refer to the “How to Contact Crown” section of this policy).
Crown collects (either directly or via its related bodies corporate) your personal information so that we can perform our functions or activities and offer or inform you about our services to you. Crown’s functions, activities and services are many and varied and include the Crown Sydney Hotel Resort (currently under construction), which will include the Residences at One Barangaroo, a Restricted Gaming Facility, hotels, restaurants and bars, entertainment, retail, marketing, competitions, financial transactions, complaint handling, and security and surveillance.
Personal information includes things such as your name, image, date of birth, phone number(s), postal address and email address. The type of personal information we collect from you depends on your interaction with us.
Depending on the transaction, if Crown does not collect your personal information, we may not be able to provide you an offer or service.
Collection from you
It is Crown’s usual practice to collect your personal information directly from you. For example, you provide us your personal information when you sign up to receive emails from, or make enquiries related to, Crown.
Collection from public sources or third parties
Where relevant, Crown will collect personal information about you from a publicly available source (such as other websites) or from third parties, for example:
Collecting sensitive personal information
Sensitive personal information is information or an opinion about an individual’s racial or ethnic origin, political opinions or memberships, religious beliefs or affiliations, philosophical beliefs, sexual preferences, criminal record, health information, genetic information or membership of a trade union.
Crown’s general approach is not to collect, use or disclose sensitive information. However in limited circumstances, Crown will collect sensitive information where it is necessary for one of Crown’s functions or activities and you have consented to the collection of that information.
Collecting information required by law
Crown also collects your personal information where we are required or authorised to do so by an Australian law or court or tribunal order, for example, pursuant to the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth).
Crown operates a range of businesses that handle personal information. We may use and disclose your personal information that we collect for a number of different purposes, including:
Disclosing your personal information
We understand how important it is to keep your personal information private. We will use and disclose your personal information for the purposes we collected it as well as purposes that are related, where you would reasonably expect us to. We will also disclose your personal information when:
To the extent permitted by law, we may also disclose information about you to:
Disclosing your personal information overseas
For international customers, Crown may share your personal information with overseas recipients located in countries where Crown or a related body corporate, has staff or a business, including without limitation, the United Kingdom, America and Hong Kong.
Where applicable Crown will use your personal information to contact you via mail, SMS, email, telephone or online to tell you about news, special offers, products and services that you might be interested in. We do this where you have consented to receiving such information or it is related to the purpose for which we collected your personal information. You can contact us to update your marketing preferences at any time.
When complete, Crown’s venues will be subject to constant CCTV and audio surveillance to maintain security and safety in our venues at all times. Details of suspected or actual illegal or improper conduct may be shared with the Independent Liquor and Gaming Authority, Liquor and Gaming New South Wales, law enforcement bodies and other casinos.
Crown takes steps to protect the personal information it holds against loss, interference, unauthorised access, use, modification or disclosure and against other misuse.
Your personal information is held on Crown and/or its related bodies corporate premises and systems or offsite using trusted third party providers. Our employees and service providers are required to maintain the confidentiality of any personal information held by Crown.
Our security safeguards include:
Subject to some exemptions, you may ask Crown to provide you access to the personal information that we hold about you. To do so, please contact our Privacy Manager (see below).
Once Crown has collected your personal information it will provide you a copy of it in person or by way of email, subject to verifying your identity.
A copy of your information will generally be made available to you within 30 days unless we are not required to give you access to your personal information pursuant to an exception in the Privacy Act.
Where applicable, we will inform you in advance of any fees for Crown to find the information you have requested.
If you find that your personal information is inaccurate or out-of-date, please let us know. For further information about how to request access or changes to the information Crown holds about you or to update your marketing preferences or unsubscribe please contact us (please refer to the “How to Contact Crown” section of this policy).
Where applicable, Crown will also collect the following information from you:
Where applicable, we are collecting this information (and may use or hold this information) to provide, improve and develop our services to you and the customer experience.
Crown may use this anonymised data to inform our promotional and marketing strategies, as well as for research and profiling purposes including customer demographics, interests and behaviours based on personal information and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our related bodies corporate, service providers, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated information in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Crown may connect information you provide to us for one purpose with other information for use for one or more of the above purposes.
Crown takes its obligations pursuant to the Privacy Act (the Act) seriously. Individuals may complain about a breach of the Act by Crown by submitting their complaint in writing to Crown’s Privacy Manager (using the address in the “How to Contact Crown” section of this policy).
Any complaint should set out in as much detail as possible, all the relevant particulars relating to the complaint, including why the individual says that Crown has breached the Act.
Upon receiving a written complaint, Crown will acknowledge receipt of the complaint in writing within 7 days. Crown will investigate the matters described in the complaint and then provide a substantive written response within 28 days from the date the written complaint was received by Crown.