Crown Playsafe

Support Options

About

SUPPORT Options

Help is available. 

Free and confidential advice is available.

There are several services available if you would like more assistance, or would like to talk to someone about your own, or another persons, gambling.

In addition to being confidential and free, the services in the links below also offer information on multi lingual services.

Crown PlaySafe team

Our Crown PlaySafe team is available 24 hours a day, 7 days a week to provide information and assistance.

Crown PlaySafe is a diverse team with members who speak multiple languages - They are available to help bridge the language gap to ensure co-operation, understanding and inclusivity.

You can speak to a Crown PlaySafe team member by:

Gambleaware NSW

GambleAware (NSW): GambleAware providers deliver a range of community education, support and counselling services, including general counselling, financial counselling, legal support, multicultural and in-language support and Aboriginal-specific support. 

GambleAware is:

  • Free and confidential
  • Available face-to-face, or via telephone or video conference
  • Available in over 40 languages
  • A source of useful information and strategies to reduce or stop gambling or assist your loved one 
  • Able to support you through the counselling process and Self-Exclusion from gambling venues

The GambleAware NSW website provides a range of information regarding gambling harm the odds of winning, how gambling works, tips for managing your gambling, when to stop and can help you to connect with a counselling service near you.

GambleAware NSW also offer a 24-hour confidential telephone counselling and referral service for anyone who would like to know about gambling related problems and how to deal with them.

For Self-Exclusion options in NSW please click here.

For free, confidential advice and support, call GambleAware on the number below. 

Visit GambleAware NSW
1800 858 858

GambleAware: The national GambleAware website provides a range of information about gambling harm, the odds of winning, how gambling works, tips for managing your gambling, when to stop and information about referral options for counselling.

Visit GambleAware

Gambling Help Online 

Gambling Help Online offers free online support for anyone affected by gambling. This includes live chat and email counselling support and a broad range of online resources for people affected by harmful gambling, all delivered by specialist counsellors.

Visit Gambling Help Online

Self Help Resources

Reset App is a free and confidential app designed to help you understand your relationship with gambling: www.resetapp.com.au

100 Day Challenge is a free online tool for anyone who wants to change their relationship to gambling: www.100dc.com.au

Self-Exclusion from pubs, clubs, hotels, and online agencies

The online multi-venue self-exclusion system allows you to exclude yourself from gaming areas of some pubs, clubs, and hotels. 

When you apply, you’ll need to provide:

  • a copy of your photo ID (driver licence or passport)
  • a clear photo of you holding a copy of your photo ID 
  • a recent photo of your face.

This information is confidential. Your name and photo will be added to the venues’ registers, but only the staff who need to identify you will have access.

Anyone who wants to stop or take a break from online gambling can register with BetStop, the National Self-Exclusion Register.  By registering with BetStop, you can exclude yourself from online or phone gambling services across Australia. You can take a break for a period from three months up to a lifetime.

Visit Multi-venue Self Exclusion
Visit BetStop

Other Support

Alternatively, you may prefer to seek assistance from a psychologist, psychiatrist, counsellor, medical practitioner or other suitably qualified person. If you would like a referral to a psychologist or psychiatrist we recommend making an appointment with your General Practitioner for more information.