CROWN PLAYSAFE TOOLS

Crown encourages all guests to take regular breaks from gambling, and we may check in with guests from time to time. One of these friendly conversations is just a simple way for our team to check in with our guests and promote safe and enjoyable gambling experiences.

Guests observed to be gambling continuously for three (3) hours on an Electronic Table Game or six (6) hours on a Table Game will be approached and encouraged to take a fifteen (15) minute break from gambling.

As part of our commitment to safer and enjoyable play, we must take all reasonable steps to not allow a guest to gamble on an Electronic Table Game or Table Game for: 

• Twelve (12) or more hours of cumulative game play in any twenty-four (24) hour period.
• Forty-eight (48) or more hours of cumulative game play in any seven (7) day period.

If your time gambling reaches these limits, you will be required to take the following breaks: 

• Playing Twelve (12) or more hours in a day, we will require you to take a mandatory twenty four (24) hour break. 
• Playing Forty eight (48) or more hours in any seven (7) day period, we will require you to take a mandatory seven (7) day break.

Set your limit. Play within it. 

Research has shown that people who place controls on their gaming, such as deposit and loss limits, are less likely to experience gambling harm and this leads to a safer and more enjoyable gaming experience.

Deposit Limits 

Crown encourages all guests to set a deposit limit. A deposit limit is the maximum amount of new funds you can bring into Crown Sydney to play with each day.

Loss Limits 

A loss limit is the maximum amount you’re willing to lose based on your comfort level. This limit can be set as either a daily, weekly or monthly limit, or a combination that best suits you. 

What does setting a limit actually mean?

Your limit is based on your net loss, the difference between what you buy in with and what you win back. 

• If you are ahead or within your limit, you can continue playing. 
• If your net loss reaches the limit you set, the system will stop further play for the rest of the period you have selected

How your loss limit is calculated

Your limit is based on your net loss, total buy-ins minus your total winnings over the period of time the limit is set. 

DAILY LIMIT 
Tracks all losses over a full 24-hour calendar day. 

WEEKLY LIMIT 
Tracks total losses from Monday to Sunday. Resets every Sunday.

MONTHLY LIMIT 
Tracks total losses for the month. Resets automatically at month-end.

Changing your limit - Once a limit is set it applies immediately. If you would like to decrease your loss limit, this can be applied immediately. If you would like to increase your loss limit (or decide to opt-out after setting a limit) there will be a 24-hour cooling off period before changes can be applied.