THE EASY WAY TO PLAY

1.    Log into the Crown Resorts mobile app with your member number and PIN/password. 

2.    Tap the Wallet tab. 

STEP 1: DEPOSIT 

Add and verify a deposit method 

To deposit funds using the mobile app, you’ll need to add at least one verified payment method. This must be linked to a personal account and will go through a simple online verification process. If verification isn’t successful, you may need to visit the Cashier to complete the process in person. 

Debit Card 

1. Tap Deposit 
2. Select Add a new card 
3. Enter your card details manually or use the camera icon to scan your card and auto-fill your information 
4. Enter your CVV/CVC code 
5. Tap Add Card 
   
   

PayTo - How do I use the Pay To method

1. Tap Deposit
2. Select PayTo
3. Enter your BSB and Account Number, or select an already verified bank account, tap Submit
4. You’ll receive an authorisation notification for PayTo Crown Sydney in your banking app / online banking 
5. Authorise the PayTo agreement in your banking app and tap continue.

Deposit Funds 

1. Tap Deposit 
2. Select your preferred deposit method (Debit Card or PayTo)
3. Select your deposit account and enter the amount 
4. Enter CVV/CVC (Debit Card payments)
5. Tap Deposit Funds 
6. You’ll receive a one-time password via SMS or email - enter the code and tap Submit 
7. Review and confirm your deposit, including any applicable fees 
8. Your deposit will be processed, and your available balance will be updated 

STEP 2: PLAY 

At an electronic table game (eTG):  

• Insert your Crown Rewards card into the eTG. 
• Enter your Crown PIN when prompted. 
• Select the amount to transfer and tap Enter to begin playing. 
• When finished, tap Withdraw on the machine to transfer any remaining balance or winnings back to your Crown Wallet. 
  
  

At a traditional table game: 

• Hand your Crown Rewards card to the dealer. 
• Request to purchase chips using your Crown Wallet for a cashless buy-in. 
• Confirm the amount of chips you wish to buy. 
• Authorize the transaction using your Crown PIN. 
• The dealer will provide your chips, and you’re ready to play! 
• When finished, visit the Cashier to deposit your chips into your Crown Wallet or withdraw your winnings. 

  
  

STEP 3: WITHDRAW 

Add and verify a withdrawal method
To withdraw funds using the mobile app, you must first add a personal bank account as your withdrawal method. This will require a simple one-time verification process. If your account hasn’t been verified with Crown before, you will need to visit the Cashier with a bank statement to complete the verification in person. 

How to add a withdrawal method: 

1. Tap Withdraw 
2. Enter your account name, account number, and BSB 
3. Tap Continue 
4. If verification is required, visit the Cashier with a bank statement from the last 12 months 
5. Once verified, you can start withdrawing funds 

Withdraw Funds 

1. Tap Withdraw 
2. Select Bank Transfer 
3. Enter the amount you want to withdraw 
4. Tap Withdraw Funds 
5. Authenticate your transaction using the code sent via SMS or email 
6. Confirm your withdrawal details and tap Withdraw Funds 
7. Your withdrawal will be processed and available in your bank account once Crown and your bank complete the transaction 

Accepted Payment methods: 

• Personal Visa or Mastercard debit cards 
• PayTo.

Your debit card must be an Australian domestic debit card, belong to you, and you must be named on the card. Most international debit cards can be accepted for debit card transactions at the Cashier. Contactless payments, credit cards, and prepaid cards (including gift cards) are not accepted.

PayTo is only accessible by domestic bank accounts.

Most banks cap PayTo transactions at $25,000 per day, but this can vary. Please check with your bank to confirm their specific limits.

If you’ve set a personal deposit limit, that limit will apply regardless of your bank’s maximum.

Example: If your bank allows up to $25,000 per day but your personal limit is $5,000, you’ll only be able to deposit up to $5,000 per day via any method. 

PayTo is a secure payment service offered by most banks and financial institutions which allows you to make payments directly from your bank account. 

Once you approve a PayTo Agreement in your mobile banking app or online banking account, you can deposit funds in your Crown Wallet directly from your bank account.

There are no fees for PayTo deposits.

A PayTo Agreement is an agreement between a member and their bank that allows authorises Crown to securely process deposits from the member's bank when you request them through the Crown Wallet app.

Once you’ve completed the one time set up, including authorising a PayTo Agreement in your banking app or online banking, you can use it to make seamless, fee-free deposits into your Crown Wallet.

You can view and manage your PayTo Agreements at any time through your mobile banking app or online banking.

• You’ll receive a PayTo authorisation notification in your banking app or an authorisation email (if notifications are enabled) – click on the notification to authorise the PayTo agreement or
• Open your mobile banking app or log in to your online banking
• Go to the PayTo section (or you can search PayTo)
• Find the agreement marked Pending authorisation
• Review the payment details and tap Approve (you have 5 calendar days to approve the agreement).

Deposit fees vary depending on the deposit method you choose.

• PayTo deposits – No fees apply
• EFTPOS and Debit card payments – Surcharges apply.

Ensure your app is updated to the latest version. Close and reload the app. If the issue persists, visit a Host desk or the Cashier. 

Please visit a Host desk to update your details.

Even without the app, you can still enjoy the security and convenience of the Crown Wallet. Here’s how: 

STEP 1: DEPOSIT 

Top up your Crown Wallet in person at Crown by visiting the Cashier or a designated buy-in table: 

• Present your Crown Rewards card and request a deposit. 
• Deposit funds using cash or your debit card. 
• If prompted, confirm the deposit by entering your Crown PIN (remember this is separate from your debit card PIN). 
• Your transaction will be processed and funds will be available in your Crown Wallet—ready for play.

STEP 2: PLAY 

At an electronic table game (ETG): 

• Insert your Crown Rewards card into the ETG. 
• Enter your Crown PIN when prompted. 
• Select the amount to transfer and tap Enter to begin playing. 
• When finished, tap Withdraw on the machine to transfer any remaining balance or winnings back to your Crown Wallet. 

At a traditional table game: 

• Hand your Crown Rewards card to the dealer. 
• Request to purchase chips using your Crown Wallet for a cashless buy-in. 
• Confirm the amount of chips you wish to buy. 
• Authorize the transaction using your Crown PIN. 
• The dealer will provide your chips, and you’re ready to play! 
• When finished, visit the Cashier to deposit your chips into your Crown Wallet or withdraw your winnings. 

STEP 3: WITHDRAW 

Want to cash out? No problem.

• Visit the Cashier to withdraw up to $5,000 in cash or request an EFT transfer of any amount. 
• Present your Crown Rewards card and request a withdrawal. 
• Choose your preferred payment method—cash (up to $5,000), EFT, or cheque. 
• Confirm the withdrawal by entering your Crown PIN. 
• Your funds will be quickly processed as requested. 

Important Information About Debit Cards

Your debit card must be in your name and physically swiped or inserted into the EFTPOS terminal. Contactless payments, credit cards, and prepaid cards (including gift cards) are not accepted. 

Some banks automatically block gaming transactions. If your deposit is declined, contact your bank for assistance. 

Due to regulatory requirements, cash deposits are limited to $5,000 per day. However, you can continue to fund your play electronically via your Crown Wallet—up to your personal budget.