Crown Playsafe

Support services

Crown employee on the phone

Help is available


Free and confidential advice is available

In addition to being confidential and free, the services in the links below also offer information on multi lingual services.  

You can also always get help from the following:

GamblingAware: GambleAware providers in NSW deliver a range of community education, support and counselling services. In addition to general counselling, support services include financial counselling, legal support, multicultural and in-language support and Aboriginal-specific support. GambleAware is funded by the NSW Government, through the Office of Crown PlaySafe. To find a counselling service near you in NSW click here. GambleAware is:

  • Free and confidential
  • Available face-to-face, via telephone or video conference
  • Available in over 40 languages
  • A source of useful information and strategies to reduce or stop gambling or assist your loved one 
  • Able to support you through the counselling process and self exclusion from gambling venues

For support in your preferred language, you can contact the Multicultural Problem Gambling Service on 1800 856 800 or visit the GambleAware website. Aboriginal people can access free advice and help on 1800 752 948.

Legal support is also available by visiting https://www.gambleaware.nsw.gov.au/i-need-support/i-need-legal-help.

GambleAware: The GambleAware website provides a range of information regarding problem gambling, the odds of winning, how gambling works, tips for managing your gambling, when to stop and information about referral options for counselling.

GambleAware also offer a 24-hour confidential telephone counselling and referral service for anyone who would like to know about gambling related problems and how to deal with them. For free, confidential advice and support, call GambleAware on:

  • 1800 858 858 (24-hour service)

Other support

Alternatively, you may prefer to seek assistance from a psychologist, psychiatrist, counsellor, medical practitioner or other suitably qualified person. If you would like a referral to a psychologist or psychiatrist we recommend making an appointment with your General Practitioner for more information.

  • Lifeline 13 11 14
  • Beyond Blue 1300 224 636
  • Relationships Australia 1300 364 277

Where to find us

Crown has a Crown PlaySafe (CP) Team on-site 7 days a week, with a dedicated phone service outside of Casino operating hours. The CP Team are here to assist customers with their gambling behaviour. They are specially trained in all aspects of Crown’s PlaySafe programs and can provide support, assistance and referrals for customers who may be experiencing difficulties controlling their gambling. Our team is here to offer you, your friend or family member advice on all aspects of gambling as well as information on a range of available support services.

If you would like to speak to the team about Crown Sydney's PlaySafe Programs, including our Self Exclusion and Third Party Exclusion programs, visit theCrown Playsafe Centre (CPC) located on Level 2 of Crown Sydney. Alternatively, you can call a CP Team member 1800 801 098 or email rgc@crownsydney.com.au