Casino

New Table Technology

About

New table technology

Our new tables are live across Baccarat, Blackjack and Poker, with Roulette to follow soon. This innovation is part of our commitment to provide a world-class, seamless, and secure gaming environment. Our table games will operate with new RFID (Radio Frequency Identification)-enabled chips.

What is the new table technology? 
You might not notice a difference to your day to day play when our new table technology goes live. Operating as a standard table game, our new tables are working in the background to ensure we’re rewarding your play accurately, and that your chips are even safer by linking your new chips to you directly. 

The new tables enable our team to automatically identify any game errors, ensuring the utmost compliance, and resulting in a seamless experience while playing at Crown. 

New chips 
From 29 September new casino chips will be introduced for game play at Baccarat, Blackjack and Progressive Poker tables with Roulette to follow in November. While your old chips will still retain their value, you'll need to exchange them prior to play.

Our new casino chips, contain RFID technology, and will be read by the new table antennas, which allows Crown to track chip ownership, accurate transactions, game rule adherence and rating data for accurate loyalty rewards. 

FAQs

Want to learn more?

If you have questions while on the floor, our VIP Hosts and team members are here to help. You’ll also see updated signage and table information to support you through the transition.

This rollout is part of Crown’s ongoing commitment to delivering a safer and more enjoyable gaming experience for our members and guests.

What will happen to our current chips?

Crown will continue to honour the original chip set, and our members will be able to exchange these for the new casino chips prior to play.

What’s changed and what’s not?

While we’re upgrading the tables, some things are staying the same:

  • Your Crown Wallet will continue to work as usual, both for funding and withdrawing funds.
  • You will still be asked to present your card prior to game play, ensuring you’re being rewarded accurately for your play through Crown Rewards. 
  • Your loyalty earn rates for time and wagers placed will remain the same.
  • We will continue to expand our game types, availability of open tables, and guest experience offering for Crown Sydney members.


What you will notice:

  • Updated layouts with sleeker designs and updated bet boxes.
  • A new chip set, allocating the ownership of your chips to you directly.
  • Streamlined table game processes to ensure a quicker, more seamless table games experience.
  • Clear signage and support from our staff throughout the rollout.

Why are we making this change?

Our new table technology supports Enhanced Player Data (EPD) collection, a regulatory requirement designed to ensure accurate tracking of gaming activity. This requirement ensures we’re continuing to provide the safest gaming environment for our members.

It also means:

  • Your gaming ratings (which generates your loyalty rewards from table games play) will no longer be manually allocated, and instead be based on automatically tracked and verified gameplay.
  • You will have more visibility over your play, your rewards, and control over your experience at Crown.

Will this affect how many Crown Rewards points I earn?

In implementing the new tables, Crown will not be changing the rate at which you earn Crown Rewards points from table game play. However, by removing the manual element, the tables will ensure guests earn points exactly - based on actual gameplay.

What game types will have the new technology?

All our Baccarat, Blackjack, and Poker tables will have the new technology. You will notice this across our main gaming floor, our Mahogany Suite and in our Sky Salons.

Is my data secure?

 Yes. All data is handled securely and in line with Crown’s strict privacy and compliance policies.