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Know the games you’re playing

Understanding how casino games work will make your gambling experience safer and more enjoyable. The information below is intended to provide the facts about gambling. 

Playing longer or more often will not help you win

Every game of chance is designed to give the casino a statistical advantage – this is called the ‘House edge’. This means that over time, game outcomes will favour the "house" (the casino). Therefore, playing longer and more often will likely result in more losses.

A series of losses does not mean a win is coming

Each round of play is independent; meaning that the outcome of past games will not influence the outcome of future games. 

Playing more after a losing streak does not mean a win is more likely as the odds will remain the same. 

There are no rituals or superstitions that can help to win

Whilst some players believe that luck, superstitions, and rituals are all part of the gambling experience, it is important to remember that these cannot influence the outcomes of the games.

Crown team members cannot change the outcome of any games

Crown dealers are unable to predict the outcome of any table game and are trained to ensure game integrity and fairness for all players. Personal characteristics of dealers also have no bearing on the outcome of table games.

Electronic table game hardware and software are independently tested before being approved by casino regulatory bodies.

Gambling is not a good way to make money

Every game of chance is designed to give the casino an advantage – this is called the ‘House edge’. This means the game outcomes are always in favour of the "house" (the casino). Therefore, gambling should not be considered a source of income and should only be treated as entertainment. It is also important to only gamble with money you can afford to lose.

While skills matter in some games, ultimately all games are designed to favour the house

Some table games involve an element of skill and knowledge, such as blackjack or poker. Skilled players can increase their chance of winning in these games, but the outcome will always favour the "house" (the casino). Even when playing with the best strategies, the house is still more likely to win over time. 

Additional Support Options

If you have any further questions, the Crown PlaySafe team is always available to help. You can speak to a Crown PlaySafe team member by calling 1800 801 098 or emailing cps@crownsydney.com.au or visiting the Crown PlaySafe Centre.

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