What is Crown PlaySafe?

Safe play occurs in a regulated environment where the potential for harm associated with gambling is minimised and people make informed decisions about their participation in gambling. Crown is committed to providing a safe environment that supports and encourages safer gambling behaviours for our customers. Crown recognises that some of its customers may experience harm through gaming, and we are committed to the promotion of safe play practices and programs and the continued evaluation and implementation of harm minimisation practices to prevent that harm.

Access the Crown PlaySafe Code of Conduct here.
Download the Crown PlaySafe brochure here.

If you wish to make a complaint regarding Crown’s PlaySafe practices, please email rgc@crownsydney.com.au


The Crown PlaySafe Centre is located on Level 2 at Crown Sydney and is available 7 days per week with a dedicated phone service outside of Casino operating hours. If you or someone you care about, are experiencing any issues with gambling or just wish to speak with someone, an experienced and caring Crown PlaySafe Advisor is available to you (by phone, via email or in person) at any time, day or night.

Crown also understands that the gambling behaviour of our customers who are experiencing harm may impact those around them. As such, we are committed to supporting the family members, friends, colleagues or anyone who is concerned about the gambling behaviour of our customers and can provide assistance and information to those as well.

If you are on site, you will be welcomed into a discreet, quiet and comfortable space, where you can talk with our Advisors. Whether you visit us on site, call or email us, you can be assured of a confidential conversation that will be responsive to your needs and issues.

What to expect if you contact the Crown PlaySafe Centre

You can call, email, or attend the Crown PlaySafe Centre in person whenever you want to – there is no need to make an appointment, our Crown PlaySafe Advisors are always available.

We respect and value our customers, and you will be treated with consideration, understanding and dignity. Our purpose is to support you in addressing any difficulties or harm you, or someone you are concerned about, are experiencing.

All customers who seek assistance from our Crown PlaySafe Advisors can be assured that the information will be handled discreetly and confidentially. This discretion applies whether you are speaking about yourself, or about someone you have concerns about.

If you would like to speak to the team about Crown PlaySafe programs, including our Self Exclusion and Third Party Exclusion programs, visit the Crown PlaySafe Centre.

Alternatively, you can call a Responsible Gaming Advisor on 1800 801 098 or email rgc@crownsydney.com.au

What does Safe Play look like?

Safe play is gambling enjoyed as a form of fun and entertainment.

Exercising control and informed choice to ensure that gambling is kept within affordable limits of money and time, is enjoyable, in balance with other activities, and avoids gambling related harm.”
- Professor Nerilee Hing, 2016

Below are some examples of safer play:

  • Staying in control of how much time and money you spend by setting limits and sticking to them
  • Only gambling with money set aside for entertainment, and that you can afford to lose
  • Recognising gambling is a form of entertainment and not a way to make money
  • Understanding your chances of winning and acknowledging the “house advantage”
  • Not returning to the casino to chase your losses
  • When your gambling does not cause you or your loved ones distress

As it is common for a person's relationship with gambling to change, it’s important that individuals regularly check in with themselves to ensure that they are demonstrating the above signs and behaviours throughout their gambling experiences. 


Gambling harm can be experienced on a spectrum. This ranges from minor negative experiences to crisis point, which is often when people consider seeking professional help for their gambling.

In 2016 a study by the Victorian Responsible Gambling Foundation identified a number of possible harms including:  

• relationship difficulties
• health problems
• emotional or psychological distress
• financial problems
• issues with work or study
• cultural problems
• criminal activity

It is often difficult to acknowledge when your own gambling is becoming problematic, which is why it’s important to recognise the warning signs before they progress any further.

"Harm from gambling isn’t just about losing money. Gambling can affect self esteem, relationships, physical and mental health, work performance and social life. It can harm not only the person who gambles, but also family, friends, workplaces and communities."
Source: Gamblers Help Website, 2019

Know the odds when gambling

When considering a game you wish to play, we encourage you to know the chance of winning so you can make an informed choice. The rules of the games determine the house edge, which is the overall percentage of the monies wagered that the casino can retain. Different house edges apply to each game or wager.

To learn more, visit the NSW Governments website for information on gambling:


For more information, use the following links: 



Crown Playsafe tools

Player Activity Statements

Crown Rewards members who play Electronic Table Games (ETGs) can request to have Player Activity Statements (PAS) printed at any time. PAS provide information on each member’s ETG play, including all wins and losses for the period of the PAS. To obtain a PAS please visit the VIP Casino Reception Desk or the Crown PlaySafe Centre.

Play Safe Limits

Crown Rewards members can set voluntary money and/or time limits when playing Electronic Table Games (ETGs). You can choose to:

  • Set an amount you want to spend on any given day; and/or
  • Set a time limit for your visit

Visit the Casino Reception Desk or the Crown PlaySafe Centre to set your own private and confidential limits.

12-hour Daily & 48-hour Weekly Visit Policy

12-hour daily and 48-hour weekly visit policies are in operation at Crown Sydney. It is part of our ongoing commitment to safer play, and a way for us to encourage our patrons to enjoy their visits responsibly.

Throughout a visit to Crown Sydney, we may check in on you from time to time. Breaks in play are encouraged and if your time played spans 12-hours in any 24-hour period, we will ask you to take a 24-hour break. If your time played reaches 48-hours in a week, we will ask you to take a 7-day break.

One of these friendly conversations to check in is just a simple way for our team to engage with our patrons and promote responsible behaviours toward gambling.

To view our Play Periods brochure click here.